Say Goodbye to Dead Air: The Benefits of On-Hold Messages
When you have no sound the human mind will often feel as time passes more slowly, therefore the benefits of an on hold or a message on hold can change that.
Dead Air is horrid for the Human Mind
On-hold messages are a much better alternative to dead air with no sound, as they provide customers with a sense of engagement and information while they wait. Dead air can create a sense of uncertainty and confusion for customers, making them feel like they have been forgotten or that their call is not important. This can lead to frustration and dissatisfaction with your business.
The Benefits of On-Hold Messages
On-hold messages, on the other hand, can provide customers with a sense of engagement and information while they wait. Customers can get the information they need about your business, promotions, or services, and be entertained by music or other audio, reducing their frustration and uncertainty. This can lead to a more positive overall experience with your business, which can increase customer loyalty and reduce the chances of customers hanging up before speaking to a representative.
Replacing Dead or Blank Air with
Music on Hold
Greetings on Hold
Thank you for holding the Message
Message on hold
All help engage the caller to avoid the dead air trap of a longer hold period and give a greater sense of customer care.
Additionally, having a message on hold also provides customers with a sense of how long they will be on hold which can be helpful to manage expectations and plan their next move. This can help to reduce the sense of unknown time, which can lead to more satisfied customers.
In short, using on-hold messages is a much better alternative to dead air, as they provide customers with a sense of engagement and information while they wait, reducing frustration and uncertainty, and improving their overall experience with your business.
This On hold Message article was about Messages on Hold for Small businesses and the topics include:
Why Dead Air is bad for your callers
How to give better customer care with a Message on hold
The benefits of an on hold Message